Guides & Frequently Asked Questions
You can find here the size guide, how to measure your dog’s neck, how to fit your collar, FAQ and our delivery rates.
MEASURING YOUR DOGS NECK
The majority of the collars we make such as martingales and house collars are made to fit over your dogs head.
It is then necessary that you follow the size guide below in order to obtain the correct sized collar for your dog.
When measuring for your collar we would advise you to measure your dogs neck using a soft style measuring tape or a piece of string and not measuring a previous collar.
Measure Point 1 as shown in the drawing.
Then choose a collar size which can fit within the range measured to ensure that the collar will fit correctly.
This is the neck size when measuring for your collar and where it will sit when is relaxed.
This only applies to the martingale style and is only to illustrate where the martingale collar can sit when it’s restrained.
Difference between Martingale and House Collar (Visual Guide)
How to fit your Collar - Martingale and House Collar
Information regarding Collars
We would advise, but only if absolutely necessary, that if the collar requires cleaning that the collar is handwashed only.
All materials and metal fittings will react differently to temperatures, detergents and cleaning products which could potentially damage or discolour the collar and fittings.
It is at the customers’ own risk if the collar is cleaned and we, therefore cannot be held accountable for any damage that the cleaning may cause.
Choosing the right collar for my dog
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Is it the right style for my dog?
We sell 3 main styles of collars:
Martingale - aka Limited Slip collar which contains 2 loops with the smaller of the loops tightening when pulled. The larger loop is fitted over the dogs head then adjusted to fit
Housecollar - Contains one loop which is fitted over the head then tightened .
Side Release -Has a release buckle which means the collar does not have to be fitted over the head.
Check that you have chosen the correct style for the purpose you want it for. i.e don’t want to readjust the collar every time then the side release may be the best option
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Is it the right Size and Width?
We have collars in various sizes from XS- XXL and in widths of 3/4”, 1”, 1.5” and 2” so there is something for every size of dog.
Firstly the fit has to be correct so when measuring make sure you are using a soft measuring tape or alternatively a piece of string to measure the dogs’ neck (See section on where and how to measure your dogs’ neck for extra help.)
You also may want to double-check that the width of the collar is correct for the size of your dogs’ neck.
This can be achieved by cutting a length of paper to the width you would like and then fitting it around the dogs’ neck. -
Is it the right Material?
We have many materials that you can choose to get a collar made out of such as Jacquard and Grosgrain ribbons, Harris Tweed, satin and cotton fabrics
We would recommend you choose a suitable material that is going to mean you get the most out of your collar.
It is also worth bearing in mind when choosing a collar that some materials can be more prone to pulling and snagging such as the jacquards and satins and that all material even hard-wearing materials such as Harris Tweed or grosgrain can eventually succumb to wear and tear.
Delivery Rates
We offer Free UK standard delivery with every order
We also offer the options of tracked and signed shipping both UK and Internationally.
You can find these alternative options at the checkout.
FAQs
Can I return my made-to-order (customisable) collar?
As all our made-to-order collars are made specifically to your personal choice and preference it is, therefore, the responsibility of the customer to ensure the collar chosen is the correct style, size and width for their breed of dog as all our made-to-order collars are non-returnable unless there is a fault with the collar.
Can I cancel my order?
Cancellations will be accepted within 48 hours from purchase providing the item is not in the process of being assembled or has been dispatched. A full refund will be given providing the cancellation of your order is within the conditions and time scale stated.
What if my item arrives damaged?
If your item is damaged on arrival or there has been a manufacturing fault in the material, we would require you to contact us HERE or email us at preciouspooches4@gmail.com and send a photograph of the damage within 7 days of delivery.
All photographs will be vetted before we can process a refund or exchange.
You can find our Returns policy at the bottom of this page or also when you are at the checkout.
What if I have been sent the wrong item?
If the wrong item has been sent to you by accident, we will ask you to contact us HERE or email preciouspooches4@gmail.com before returning the item to us.
Once we have received the incorrect item, you will be refunded the postage costs and the correct item will then be sent out to you.
How do I know what size of collar to buy?
We have included a “how to measure your dogs neck” instructions and image to help you with measuring your dogs neck in our guides above. However, if you are still having trouble then do not hesitate to contact us HERE or you can email us at: preciouspooches4@gmail.com.
What is the difference between a house collar and a martingale?
A house collar can be used when in the house or when out on walks and is made from one continuous loop.
A martingale is a style of collar that keeps dogs safely on-leash without choking them. Also called limited-slip collars, these are a type of dog collar that can provide more control than a typical collar, and prevent dogs from backing or slipping out. Martingales are made with two loops with the smaller loop tightening when there is tension from the dog pulling.
See our Visual Guide above.
How do I fit my Housecollar?
We hope to soon have a video that some people may find a bit easier to follow along with.
We have also added a step by step with pictures of both how to fit a Martingale and how to fit a house collar above.
Again if you are still finding it troublesome then do not hesitate to get in touch HERE or at our email address: preciouspooches4@gmail.com.
Do you sell other items apart from collars?
At the moment we are only providing customised collars and our keyrings /tassel accessories, however we are hoping to branch out into coats and leads sets at some point. If there is something you would be interested in us perhaps branching out into in the future, please get in touch HERE as we would love to hear about it.
How can I get my dog in its new collar in your gallery?
We love seeing all your beautiful pooches in their new collars and if you would like to share your picture with us, we would be more than happy to display them on our website. If this is something you would like to do and you are happy to have them up on display then just send us an email at preciouspooches4@gmail.com with the attached picture of your pooch and we will let you know when your dogs’ picture is up in our star gallery.
How do I give a review ?
We have now included a review section at the bottom of every product page.
After a few days of receiving your item we will email just to ask if you would like to leave a review on your item, however there is no pressure to do so.
We also have an Etsy store which you can have a look at our feedback from our customers there. Click HERE to take you to our Etsy shop.
I don’t live in the UK, how can I buy a collar?
We offer international delivery as detailed above in the Delivery Rates.
If your country is not listed and you would still be interested in purchasing a collar, then please contact us HERE .